Patient Placement Coordinator- Part Time

Position Summary

The Patient Placement Coordinators role is the front line of our hospital. You will be the voice, eyes and ears of our families and providers wanting information about the services Phoenix Children's can offer. This role encompasses having a vast array of knowledge of the internal functions of a hospital; being an educator in communicating to those who are wanting to know more about PCH; as well as using the skills as an RN to direct the patient/physician to the appropriate resources. Incumbent will take calls dealing with highly complex medical cases, and we require a minimum of 2 - 3 years of Emergency Room experience in order to provide the best care for those calling in with complex medical issues.

Responsibilities

• Manages requests for all transfers and direct admissions, facilitates provider communication.
• Accurately collects the data required for the intake of patients from a variety of locations including: ED, physician office, Phoenix Children's clinic, referring facilities.
• Collaborates with Patient Placement Representative with determining patient benefits/eligibility.
• Manages and accepts all ED referral calls (non-EMS) and communicates incoming referrals to ED.
• Demonstrates the ability to triage and prioritize patient information and acuity utilizing critical thinking, clinical decision making, and established process flow to assist in assessing and facilitating patient flow across multiple facilities.
• Collaborates with key departments such as admitting, EVS, case management to ensure timely patient admissions and a positive patient family experience.
• Acts as a role model for Family Centered Care and Customer Service, demonstrating positive and timely communication with internal and external customers.
• Excellent telephone etiquette. Clear communication skills, demonstrating sincerity in all interactions. Ability to multi-task, including transcribing information into database while speaking with callers.
• Participates in department specific process improvement.
• Assists in tracking and trending barriers in patient flow, transfers or customer service and makes recommendations and assists with solutions.

Qualifications

• Two year (ADN) degree in nursing, a four year degree (BSN) in nursing, or a Diploma Nursing degree.
• Pediatric experience.
• Current State of Arizona RN license or an RN license from a compact state with multistate privileges or the ability to establish licensure according to Arizona law prior to start date.
• Basic Life Support - Required

Physical Requirements & Occupational Exposure/Risk Potential

• Climbing - Occasionally
• Felling (sensing textures and temperatures) - Occasionally
• Fine Motor Skills (pinching, gripping, etc) - Frequently
• Hearing - Constantly
• Pushing/pulling - Occasionally
• Reaching - Frequently
• Sitting - Constantly
• Standing - Occasionally
• Stooping/crouching/kneeling/crawling - Occasionally
• Talking - Constantly
• Walking - Frequently
• Near Vision - Frequently
• Far Vision - Frequently
• Color Discrimination - Occasionally
• Use of keyboard, mouse and/or computer equipment - Constantly
• Lift up to 35 pounds without assistance - Occasionally

Benefits

This position is BENEFITDED, and eligible for a 15% shift differential!

Pay

Desired pay? Enter your desired hourly rate here.

Schedule

Shifts Vary, 11pm-8:30am