Patient Outreach Svcs Spec

Job Summary

Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned.

Core Responsibilities And Essential Functions

• Perform Patient Registrations:

  • Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal.
    • Accurately registers patient in Epic.
      • Verify all expected date
        • Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems).
          • Verify that insurance is current, correct and verified in the registration system
            • Scan all patient information in the Epic system (ID, insurance card, manual lab orders)
              • Order test(s) in computer system and follows special procedures for test reporting requirements.
                • Collaborates with physician, and office staff to verify accuracy
                  • Verify test reports/results are sent to appropriate personnel.
                    • (Physician and/or appropriate office)
                      • Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs
                        • Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups)
                          • Print ABN (if required), present to patient provide verbal explanation and obtain signature
                            • Collect payments for SP3 (Time of Service patients) for all approved lab test.
                              • (credit card, check, money order)