Patient Outreach Coordinator

Job Duties

• Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model.
• Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids.

Skills

• Ability to verbally communicate a compelling reason why patients should use shields pharmacy.
• Strong verbal communication and phone skills.
• Enjoys talking with patients and can empathize with their situation.
• Proactively engaging patients telephonically.
• Ability to quickly build rapport and relate with patients over the phone.
• Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy.
• Excellent communication, organizational and prioritization skills.
• Attention to detail.
• Ability to learn new processes and implement them quickly.
• Results-oriented with a positive outlook.
• A clear focus on high quality.
• Proficient in Microsoft Office particularly Excel, Word, and Outlook.
• Prior customer service experience / outbound call experience.

Qualifications

• Required Licensure/Certification: Experienced pharmacy technician. National certification from PTCB or equivalent is strongly preferred but not required. Commitment to obtaining required licensure within a mutually agreed upon timeframe.
• Education: High school diploma or GED required, Bachelor's Degree or PTCB/ExCPT license is strongly preferred.

Benefits

• Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
• Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.