Patient Onboarding Associate- Call Center

Key Responsibilities

• Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
• Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
• Accurately collect and document patient demographics, medical history, insurance, and appointment information.
• Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
• Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
• Adapt to changing processes, technology, and business priorities.
• Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
• Maintain a distraction-free home workspace with reliable high-speed internet.
• Meet established quality, productivity, and performance expectations.

Requirements

• Office Admin experience, 1 year required.
• Demonstrates a high level of customer service and interpersonal communication skills.
• Call/Contact center or other high call volume experience, 1 year preferred.
• Proficient with Google Suite.
• Highly detail-oriented.
• Ability to multi-task in a fast-paced work environment.
• High School Diploma or equivalent.
• Must be able to work in the US without restriction.

Qualifications

• Candidates must have reliable, high-speed internet to perform the duties of this remote role.
• Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
• To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office.

Benefits

• Work a consistent, fixed schedule!
• A fun collaborative and supportive work environment with a fast-growing, innovative company.
• Realistic growth opportunities.
• Hybrid/remote work.
• Employee referral program.
• Medical, dental and vision benefits on the 1st of the month following start.
• 401k.

Pay

We provide competitive compensation and benefits packages tailored to meet the needs of our employees. Details on pay and benefits will be discussed during the interview process.

Schedule

This position requires extended periods of computer-based work, including frequent use of one or more monitors, navigation between multiple software applications, data entry, virtual meetings, and other screen-intensive activities. Employees must be able to perform the essential functions of the position, with or without reasonable accommodation.