PATIENT OBSERVATION LEAD (FULL TIME AND PART TIME)

About the role

TouchPoint is hiring immediately for full-time and part-time Patient Observation Lead positions at Dell Seton Medical Center at University of Texas. We care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing. This role is the team leader of Patient Observation associates and assists the department’s managers in the successful operation of the Patient Observation and Transport Program.

Responsibilities

This job is responsible for the safe, timely and accurate observation of patients who cannot be left unattended. Essential duties include:

• Leads daily work of other Patient Observation Associates
• Communicates with associates, resources staffing, client staff and leadership, as appropriate
• Coordinates associate assignments, as specified
• Communicating with client personnel, as appropriate
• Performs and/or ensures float break coverage, to support associates at offsite accounts, where/when applicable
• Communicates policies and procedures to ensure compliance, standardization, and processes for improvement
• Completes shift reports, break sheets, and associate patient assignments to ensure coverage and support, as appropriate
• Must be able to perform all duties of Patient Observation Associates
• Cross-trained in Patient Transport and/or other departments when/where applicable
• Performs other duties as assigned

Requirements

Previous customer service and leadership experience is required.

Qualifications

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Skills

Ability to lead and communicate effectively with associates, resources staffing, client staff, and leadership.

Benefits

Associates at Touchpoint are offered many fantastic benefits, including:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Medical
• Dental
• Vision
• Life Insurance/AD&D
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Pay

Fixed Pay Rate: $18.50 per hour

Schedule

Full-time and part-time schedules are available. Part-time schedule: 7:00 am to 3:30 pm, days may vary. Full-time schedule: 11:00 pm to 7:30 am, days may vary. More details upon interview.