Patient Navigator Specialist 1

Scope of Position

Cancer prevention/screening/education evidence-based intervention patient support and facilitation.

Position Summary

The Patient Navigator will work as an integral part of the multidisciplinary care team to assist patients before, during and after cancer treatment through the continuum of care.

Duties and Responsibilities

• Works in a dynamic health care environment within one or more departments providing one-on-one assistance to patients, navigating them through the health care system to ensure timely screening, diagnosis, treatment, and/or post-treatment cancer care and supportive services.
• Works with other health care professionals to establish and maintain a climate of mutual respect, dignity, ethical integrity, and trust and participates in multi-disciplinary teams to provide patient care that is safe, timely, efficient, effective, and equitable.
• Uses knowledge of one's role and the roles of other health care professionals to appropriately assess and address the needs of patients served to optimize health and wellness.
• Serves as a point of contact among providers, patients, and other clinical caregivers, empowering and advocating for patients in dealing with the disease and the treatment.
• Conducts evaluation focused on barriers to care, access, and quality indicators and supports the cancer patient/survivor and their family by identifying resources for them as they navigate through medical, insurance, financial and other social issues.
• Affords assistance to patients with identifying administrative, structural, social, and practical issues to participate in decision-making and solutions for example participation in clinical trials empowering them to self-navigate.
• PN has knowledge of cancer screening, diagnosis, treatment, survivorship, and related physical, psychological, and social issues to ensure connection and referral to appropriate resources.
• Maintains and coordinates up-to-date resources and materials and patient resources to address the Social Determinants of Health.
• Works with the care team, social work, Patient Care Resource Managers (PCRMs) and others internally to address patient needs.
• Facilitates active documentation of encounters with patients, barriers to care, and resources or referrals to resolve barriers, which are noted in the medical record.
• Focuses on facilitating timely access to care across the continuum.

Minimum Qualifications

• For Hire: A bachelor’s degree in education, Public Health or selected field with emphasis on case management or social work. Relevant experience working with relevant populations or equivalent combination of education and experience is preferred. Experience working in a multi-cultural setting. Experience working in a community-based setting preferred. Ability to initiate and maintain positive working relationships with CCOE staff, internal and external partners. Good communication skills, such as listening well and using language appropriately.
• Ongoing: Ability to initiate and maintain positive working relationships with CCOE staff, internal partners and patients. Ability to promote patient navigator services within the multidisciplinary team. Develop understanding of communities served and community connectedness. Good communication skills, such as listening well, and using language appropriately.

FUNCTION: Care Management

SUB-FUNCTION: Patient Navigation

CAREER BAND: Individual Contributor - Specialized

CAREER LEVEL: S1

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