Patient Navigator OBGYN Liaison

Major Duties And Responsibilities

• Communicate clearly, respectfully, and compassionately with patients and caregivers
• Accurately document medical data and patient communications
• Communicate clearly with all members of the care team within the organization and to external partners in order to convey pertinent patient issues, appointment information, provider schedules, and other information
• Assist patients with insurance enrollment using the Maryland Healthy Babies program
• Identify and track pregnant patients and newborns at Chase Brexton Health Care Glen Burnie and Columbia Centers and follow up on missed appointments
• Assess patients for barriers to care and coordinate linkage to internal and external resources
• Retrieve clinical documentation from multiple sources to ensure continuity of care for patients
• Provide education, support, and outreach to retain pregnant patients in prenatal care throughout pregnancy and postpartum; and engage newborns in pediatric care
• Engage with pregnant patients and newborns utilizing multiple modes of outreach including attendance at community events (possibly on weekends) with the Program Manager

Skills And Abilities

• Excellent customer service skills
• Excellent interpersonal skills
• Demonstrated strong verbal communication skills
• Knowledge of HIPAA and OSHA regulations
• Familiarity with medical terminology
• Proficient in Microsoft Office Outlook, Word, and Excel
• Ability to work with multiple healthcare computer applications
• Ability to learn quickly
• Ability to adapt to change
• Bilingual in English and Spanish (optional)

Education And Experience

• Required: Some college or equivalent work experience
• PREFERRED: Degree in health sciences or related field
• Experience Required: One year experience working in the medical field
• Experience working with a culturally and economically diverse population