Patient Navigator/Medical Office Coordinator

About the role

The Patient Navigator at Healogics plays a crucial role in managing various front office functions and assisting the staff of the Wound Care Center. This position is essential for maximizing patient census, coordinating with center leadership, and ensuring smooth operations.

Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Participates in staff meetings to support key functions within the Center.
• Greets patients and other visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders.
• Schedules and coordinates with providers according to the care continuum model.
• Verifies and reconciles patient insurance information, including pre-certifications and pre-authorizations, and enters data in appropriate databases.
• Collects and enters patient charges in databases, and prepares monthly patient survey data and documentation.
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
• Coordinates and schedules ancillary testing with other hospital departments.
• Arranges for patient transportation as needed.
• Maintains office equipment and supplies as needed, and medical supplies as directed.
• Performs other duties as required.

Requirements

Required Education, Experience and Credentials:

• A high school diploma or GED.
• An associate’s degree preferred.
• At least two (2) or more years of office administration experience, preferably in a medical setting.
• Prior medical coding experience preferred.

Preferred Knowledge, Skills and Abilities:

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Good customer, interpersonal, and communication skills, both orally and in writing.
• Organizational and time-management skills.
• Basic math skills.
• Attention to details.
• Ability to maintain confidentiality.
• Ability to work in a fast-paced environment and handle multiple projects simultaneously.
• Ability to work with others and in a team environment.

Physical Demands:

• Stationary position for extended periods of time (4 hours or more).
• Viewing computer screen for extended periods of time (4 hours or more).
• Keying frequently on a computer for 4 hours or more.
• Reading, communicating, detecting sounds by ear, close, distance, and peripheral vision.
• Lifting/moving items up to 75 pounds with equipment assistance.
• Bending/stooping.
• Writing.

Work Environment:

The Patient Navigator role operates in a patient care environment.

Pay

The hourly rate for this position generally ranges between $18.75-$23.05 per hour, based on potential employee qualifications such as education, experience, geography, and operational needs.

Schedule

The schedule for this position is not specified.