Patient Navigator

About Us

Spring Fertility is a passionate, dedicated team of leading physicians and scientists who have trained at some of the world's top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way.

We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact. As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do. We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first.

About the Role

Our Patient Navigators partner with our Care Team in helping our patients grow their families! Patient Navigators work hand-in-hand with our nursing team to provide patients with the information they need to approach their treatment cycle with confidence. They simplify an often difficult and confusing process to ensure a seamless transition to the nursing team for cycle management.

Responsibilities

• Generate journey maps and calendars based on treatment plans
• Facilitate, track, and document completion of tests and diagnostic procedures
• Develop trust and positive rapport with all new patients
• Explain complex medical processes and terms in a digestible manner
• Monitor patient compliance and readiness for treatment
• Scheduling appointments

Requirements

• Bachelor's degree
• Passion for Reproductive Healthcare
• Exceptional Communication Skills

Schedule

This is a full-time, non-exempt, onsite position that requires early hours, rotational weekends, and holidays.

Pay

The starting salary range for this role is $27–$30 per hour. Salary is based on several factors including job-related knowledge and skill set, depth of experience, certifications, and/or degrees.

Benefits

Investing in You Today and Tomorrow

• Supporting your well-being:
  • Competitive medical, dental, and vision plans
  • Paid time off to recharge and enjoy personal time
  • Access to BetterHelp therapy sessions for mental and emotional wellness
  • Commuter benefits and discounted rates on home, auto, and pet insurance
• Investing in your future:
  • 401(k) with up to a 4% company match
  • Comprehensive fertility and parental leave benefits
  • Career development opportunities in a fast-growing organization
  • Employer-paid life and disability insurance

Temporary and contract roles may not be eligible for all benefits listed above.