Patient Liaison – Registration

At Powell Valley Healthcare, providing quality healthcare to our community is our top priority. We are located in the heart of Powell, Wyoming; just 25 miles outside of Cody. We believe in creating positive and safe environments for both our patients and our staff. Being part of our organization means becoming a cornerstone in the patient experience and their care.

Benefits

Here at PVHC, we offer a wide array of benefits in a way that allows you to choose options and build a package that works best for you.

• Health, dental and vision insurance
• Life insurance
• Long term disability coverage
• PTO – New employees accrue the equivalent of up to twenty days of PTO within their first calendar year
• EIB (Extended Illness Bank) – Our version of accrued sick leave
• Nine paid holidays which includes two personal holidays
• Tuition Savings Plan
• Opportunities to cash out PTO for personal use, student loan payments, and in-house medical bills
• Tuition reimbursement – up to $5,000 per year
• Fun to be Fit program and Club Dauntless Membership Discount
• HRA – Flex spending accounts

About the role

Current Opening: One Full-time position (6:00AM – 2:30 PM)

Responsible for greeting, screening, directing and assisting patients and guests who visit Powell Valley Healthcare.

Responsibilities

• Positively and proactively greets and accurately communicates information to all patients and guests using AIDET as appropriate.
• Appropriately screens patients and guests for entrance into the organization.
• Providing assistance in opening car doors at the front entrance if needed, providing wheelchairs near the hospital entrance and/or helping patients call for rides as needed.
• Directs the flow of the front hospital registration process.
• Directs patients and guests to appropriate departments as needed following established processes.
• Accounts for inventory of hospital wheelchairs: retrieves wheelchairs from various service areas to ensure an adequate amount are available at the front entry area of the hospital.
• Oversees the proper use and storage of equipment and ensures equipment is operationally safe.
• Responsible for cleaning wheelchairs when returned.
• Accepts payment drop-off’s and routes to Patient Financial Services appropriately.
• Organizes and maintains the front lobby of the hospital.
• Implements and adheres to all aspects of PVHC’s Vision, Mission and Standards.
• Other duties as assigned.

Requirements

• High school diploma or General education degree (GED) required.

Skills

• Exceptional Customer Service abilities
• Must be able to communicate clearly, efficiently and professionally with patients and guests
• React calmly and professionally in difficult or emergent situations
• Multi-task in a busy environment
• Adhere to HIPAA and confidentiality requirements

Physical Demands

• Regularly lift or move objects weighing 10 lbs., frequently lift and/or move up to 25 lbs.
• Sitting/standing near outside doors during extreme cold or hot weather
• Exposure to blood and body fluids, proximity to moving mechanical parts, electrical shock, exposure to burns and radiant energy, exposure to explosives, exposure to toxic chemicals and biological agents.
• Reaching, handling, feeling, talking, hearing, stooping, bending, crouching, and working with equipment.
• Standing 60% of the workday/Sitting 40% of the workday

Schedule

6:00 AM – 2:30 PM