Patient Liaison (Patient Recruiter)

Key Responsibilities

• Execute onsite patient pre-screening and focus on pivoting qualified patients into active studies.
• Evaluate eligibility of potential subjects through methods like screening interviews, reviews of medical records, or discussions with site clinic staff.
• Support patient path to enrollment, managing all follow-up and communication including reminder calls, rescheduling, etc.
• Maintain and optimize the onsite patient screening visit schedule, scheduling or rescheduling appointments as needed or requested.
• Track and manage No-Show/DNQ (Did Not Qualify) cases, triaging and optimizing them.
• Capture and manage inbound physician referral leads.
• Address and resolve patient barriers to study entry using available support services.
• Ensure timely and consistent updating to Clinical Conductor/CTMS, updating patient touches/patient profile statuses, etc.
• Create targeted call lists based on inclusion/exclusion criteria in CTMS for efficient targeting of patient populations.
• Monitor status of Refer-A-Friend campaigns.
• Represent the company with healthcare provider referral partners for local support and relationship management.
• Participate in local community outreach events to engage/educate patients about clinical trials, as needed.
• May assist with new recruiter training and retraining of current team members.

Skills, Knowledge And Expertise

• A high school diploma, or equivalent, and a minimum of 5 years’ experience in a healthcare, call center, or medical research environment, or a similar field, or an equivalent combination of education and experience is required.
• An MA, CNA, LPN/LVN, EMT, or other medical license is preferred.
• Experience with therapy areas, customer service, calendar management/scheduling, and CTMS (Clinical Trial Management System) experience is highly preferred.
• Bi-lingual (English / Spanish) proficiency is a plus.