Patient Liaison - Executive Health

Duties & Responsibilities

• Serves as liaison between Cedars-Sinai specialty programs, patients, clients, and vendors
• Manages the care journey for patients, including but not limited to, ensuring patients receive copies of medical reports, physician instructions, follow-up appointments etc.
• Provides patients with details on their care plans, ensures timely scheduling of clinical appointments and arranges for all services that support the delivery of high-quality, patient-centric care.
• PARTNERS WITH CS INTERNATIONAL IN SERVING INTERNATIONAL PATIENT NEEDS.
• Collaborates with clinical team members to ensure the optimal patient experience.
• Maintains a solid understanding of operational workflows and provides coverage when needed.
• Safeguards all financial information and ensures that all patient and client questions, comments, concerns are answered.
• Schedules appointments, follow-ups, surgeries, second opinions, labs and imaging for patients with appropriate doctors.
• Maintains healthy relationships with physician offices so emergency appointments/requests can be handled in a timely manner.

Qualifications

• Education: High school diploma/GED preferred. Bachelor's degree preferred.
• Experience: Two (2) years experience functioning in a concierge/liaison role or equivalent preferred. Three (3) years experience working in a health system preferred.