Patient Liaison

Responsibilities

• Interviewing the patient/patient representative for Direct Admissions, Outpatient services, Ambulatory surgery, Minor surgery and/or procedures performed in all ancillary departments and direct patients to appropriate departments.
• Schedule appointments for various radiology departments with consideration to type of exam and preparation required.
• Update and maintain electronic mail calendar for scheduled procedures.
• Perform correct and accurate data entry of patient demographic information and medical insurance.
• Responsible for quality assurance - reviewing registration data for accuracy and satisfying delinquent data.
• Responsible to notifying insurance companies of Inpatient Admissions/Outpatient services at the hospital.
• Responsible for obtaining and witnessing signatures for insurance assignments and guarantor statements.
• Able to handle the printing and distribution of Admission/Registration forms, face sheets, labels and NY state and Federally mandated forms to patients or nursing unit as appropriate.
• Identify and register patients of all age groups: newborns, pediatrics, adolescents, adults and geriatrics.
• Able to collect all required payments at point of service.
• Preregister and register patients via Cerner and Fuji RIS system.
• Complete work queues/lists to assist patient accounting department on prompt and accurate billing.
• Process and submit payments for posting to the Financial Counselor.
• Update Cerner and radiology information system to ensure accurate information for patients, staff, physicians, exams and reports.
• Enter and retrieve radiology records and associated data utilizing the Radiology Information Management System (RIS) in conjunction with the Picture Archiving and Communication System (PACS) and other related systems.
• Assist Radiologists with contacting referring physicians and patients in relation to scheduling procedures.
• Provide phone coverage for Imaging Center and handle messages accordingly.
• Retrieve messages from general and personal mailboxes.
• Reviews electronic mail and responds as needed.
• Follows-up on radiology lab-work and authorizations as needed.
• Reviews all in-coming orders through multiple Cerner queues, manually pushes orders into radiology information system and confirms appointments to be scheduled.
• Contact scheduled patients to confirm appointments and follows up on missed appointments to reschedule as needed.
• Responsible for MRI safety prescreening, research and obtaining prior surgical reports for MRI clearance.
• Assists with reports or CD requests, and retrieves and prints studies as requested by physicians, patients, and hospital staff.
• Responsible for knowing and providing various patient preps for CT/MRI/US/PET studies.
• Must complete all on-line courses as assigned by the Health System and attend department trainings.
• Direct and/or escort patient to areas for their services.
• Handle answering telephones promptly, efficiently and professionally.
• Maintain a quiet, calm and clean professional office environment.
• Perform other duties as assigned.

Qualifications/Requirements

• Experience: Minimum of 2 years Healthcare experience, preferred.
• Knowledge of medical terminology, preferred.
• Medical insurance experience, preferred.
• Education: High School diploma or GED, required.