Patient Liaison

Responsibilities

• Respond (usually via phone) to technical questions from patients about treatment, symptoms, prescriptions, or any additional inquiries
• Set up tests requested by physician, obtain required pre-authorizations, and relay results to patients
• Send/refill prescriptions; written, faxed, or electronic ERX
• Schedule outgoing referrals and send chart information as needed
• Request medical records from other physician offices and scan into EHR
• Absorb and assist with clinic as needed as an ophthalmic technician
• Complete patient paperwork (worker’s compensation, FMLA, etc.) and document work in EHR system

Qualifications

• Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork
• Strong interpersonal skills; effective listening, clear communication, effective patient problem resolution, warm demeanor
• Ability to develop and maintain strong relationships with physicians, coworkers, and patients
• Ability to master multiple computer systems (data entry and data retrieval)
• Ability to master the terminology of the medical field
• Bilingual in English and Spanish preferred
• Basic knowledge of eye anatomy, disease processes/symptoms, usual tests
• Knowledge of billing and coding for tests and diagnoses

Education Requirements

• High School diploma or equivalent
• Medical Assistant certification preferred

Experience Requirements

• Experience as an Ophthalmic Assistant or Medical Assistant preferred
• 1-2 years of experience in front or back office experience preferred