Patient Liaison

About the role

Prenuvo is dedicated to transforming healthcare from reactive to proactive. Our award-winning whole body scan, conducted under 1 hour with no ionizing radiation, is complemented by advanced hardware, software, and AI. Our clinics, both domestic and global, aim to prevent health issues rather than treat them. We are seeking a Patient Liaison to join our team at our Fort Mill clinic.

Responsibilities

• Welcome patients and visitors, ensuring a warm and professional first impression.
• Verify patient identity and required documentation.
• Aid patients with registration and intake forms.
• Schedule, cancel, and reschedule appointments.
• Educate patients on post-scan expectations.
• Communicate and coordinate between patients, providers, technologists, and clinical staff.
• Ensure the front desk area is organized and efficient.
• Handle patient concerns and complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

Requirements

• At least 1+ year of experience in customer service, preferably in healthcare.
• Initiative and a self-starter attitude.
• Punctuality, dependability, and commitment to excellence.
• Flexibility to work varied hours, including weekdays and weekends.
• Ability to manage priorities in a fast-paced environment.
• Problem-solving and decision-making skills.
• Passion for patient care and creating memorable experiences.
• Strong interpersonal and communication skills.
• Attention to detail and commitment to high standards.
• Organizational skills and adaptability to change.
• Emotional intelligence for managing emotions effectively and fostering teamwork.

Qualifications

• Previous experience in healthcare, hospitality, or MedSpa preferred.
• Proven experience as a Receptionist, Front Office Representative, or similar role.

Skills

• Exceptional interpersonal and communication skills.
• Attention to detail and commitment to high standards.
• Strong organizational skills and adaptability to change.
• Problem-solving and decision-making abilities.
• Passion for patient care and creating memorable experiences.
• Emotional intelligence for managing emotions effectively and fostering teamwork.

Benefits

• Flexible vacation policy.
• Prenuvo Commuter Benefits Plan.
• 401(k) retirement savings plan (eligible employees).
• Comprehensive benefits package including health, dental, vision, mental health coverage.

Pay

The hourly wage for this role ranges from $20-$25 in local currency, depending upon experience and geographic location.

Schedule

Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state-mandated meal and rest break requirements applicable to the state in which the employee works.

Considerations

• Standing for extended periods to ensure outstanding in-clinic patient care.
• Flexible vacation policy.
• 401(k) retirement savings plan (eligible employees).
• Comprehensive benefits package including health, dental, vision, mental health coverage.

What We Offer

• An avenue to make a positive impact on people's lives and their health.
• Growth opportunities for bright minds.
• Building strong relationships among team members.
• Recognition of time away to restore.
• Free, whole-body scans for each team member.
• Commute benefits plan to help cover transit and parking costs.
• Equal opportunity employer.