Patient Liaison Appt Scheduler

Introduction

This Work from Home position requires that you live and perform the duties of the position within 60 miles of an HCA Healthcare Hospital. The hospitals are located in FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA.

Schedule

Must be able to work 8a-4:30 or 7a-3:30 CST. Click here to review the Day in the Live Video.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Fertility and family building benefits with Progyny and adoption assistance.
• Consumer discounts through Abenity and Consumer Discounts.
• Retailer assistance services and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

  Job Summary and Qualifications

  • Speak with customers, patients and stakeholders.
  • Perform all components of call processing for inbound and outbound contacts while documenting those calls in the system.
  • Ensure performance and quality standards are met.
  • Receive constructive feedback and coaching.
  • Provide superior customer service to internal and external customers and patients.
  • Support the vision and strategy of the contact center while positively promoting the services offered and elevating issues to contact center leadership.

  You will need:

  • One year of customer service experience preferred.
  • Work from home roles require employees must have high speed internet 60 MB download and 15 MB upload.

  Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country.

  We are a family of 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Care Liaison opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!