Patient Intake Specialist

Location: Bryn Mawr, PA

About the role

Join our established and growing organization as we look for a compassionate and detail-oriented Patient Intake Specialist to guide clients through our intake process, ensuring a smooth and supportive experience from start to finish. In this role, you will educate clients about our services, verify insurance, gather required documents, and submit authorizations. The ideal candidate thrives on building rapport, demonstrating integrity, empathy, and expertise in insurance regulations. Strong time management and meticulous attention to detail are essential, as you will play a crucial role in setting the foundation for successful client care.

Responsibilities

• Assist families in securing services by verifying insurance benefits, gathering intake documentation, and submitting authorizations.
• Function as a liaison between staff and families, ensuring paperwork is current and authorizations are renewed on time.
• Provide excellent customer service, helping clients navigate the process with confidence and clarity.
• Maintain compliance with insurance requirements, ensuring accurate submissions and renewals.
• Communicate effectively with clients, staff, and insurance companies to ensure optimum services.
• Offer administrative support to team members as needed to keep operations running smoothly.

Requirements

• Bachelor's degree or equivalent work experience.
• 3 years of insurance verification in the medical field.
• Experience building and retaining rapport with patients over the phone.
• Familiarity with health insurance, the authorization process, and working with insurance portals.
• Excellent customer service, time management, and organizational skills.
• A high level of attention to detail.
• Exceptional written and verbal communication skills.
• Comfortable with extensive work on the phone.

Prior experience working as an ABA Intake Specialist is highly preferred.

Benefits

• Medical, Dental, and Vision Insurance through United Healthcare.
• Paid Time-Off, including Vacation, Sick, and 8 Paid Holidays.
• Long-Term Disability and Life Insurance.
• 401k with a 6% match and a two-year vesting schedule.

Pay

$19.00 - $22.00 per hour

Schedule

Full-time, 8:30 AM to 5:00 PM

Working Conditions

• Exposure to constant or intermittent sounds sufficient to cause distraction.
• Considerable stress may occur at times due to the pressure of meeting service requirements.
• Must fulfill the duties of the position regardless of the number of hours worked.

About The Company

Kaleidoscope ABA offers services that support children with autism. We provide integrated therapy that promotes learning and growth, developing individual potential and increasing social engagement and happiness.