Patient Insurance Educator

Innovative Renal Care is seeking a Patient Insurance Educator to help dialysis patients and their families understand health insurance options and financial assistance programs so they can make informed coverage decisions. This remote-hybrid role lets you work from home while visiting clinics across the area.

About the role

In this role, you’ll educate patients about eligibility requirements, support enrollment in Qualified Health Plans (QHPs) via Federal and State Exchanges, and connect patients to insurance affordability programs. During clinic visits, you will meet with patients in person to provide education, answer questions, and assist with the enrollment process. Travel expectations range from once per quarter to once per month, depending on business needs and clinic support requirements.

Responsibilities

• Provide fair, accurate, and impartial education to patients and families on Qualified Health Plans (QHPs), eligibility requirements, and available affordability or assistance programs.
• Support patients through eligibility screening and enrollment applications, including QHP enrollment through Federal and State Exchanges.
• Assist individuals with disabilities directly or by connecting them to appropriate Exchange resources.
• Maintain compliance with CMS requirements, HIPAA, and IRC policies, and protect patient confidentiality.
• Document patient interactions and enrollment activity accurately and timely, maintaining organized records.
• Communicate clearly and compassionately with patients, caregivers, and clinic partners, and escalate issues appropriately.
• Use sound judgment, manage multiple cases and deadlines, and adapt to changing priorities in a fast-paced healthcare environment.

Requirements

• High school diploma, GED, or equivalent required
• Bachelor’s degree in healthcare or related field preferred (experience considered)
• 1–3 years of experience in health insurance, patient advocacy, or enrollment
• Understanding of QHPs, eligibility rules, and HIPAA standards
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Ability to travel locally up to once per month

Benefits

At Innovative Renal Care (IRC), our comprehensive benefits program is a key component of our total compensation package. It includes a 401(k) match, healthcare coverage, and a broad range of other benefits that compare favorably within our industry and marketplace.

• Enhanced PTO – Your most recent dialysis experience counts toward PTO accrual.
• Competitive compensation – Salaries continually benchmarked against market and trends.

About Innovative Renal Care

We are one of the largest dialysis service providers in the U.S., partnering with local physicians to deliver high-quality care to patients with ESRD and other kidney conditions. Our mission is to be the trusted experts and preferred partners for patients, physicians, and healthcare providers by delivering best-in-class care, service, and solutions.

Values

• Integrity & Innovation – Earn trust by keeping promises and embracing new solutions.
• Compassion – Treat patients, families, and colleagues with respect and empathy.
• Accountability – Take ownership and recognize the contributions of others.
• Results-Driven – Strive for excellence and exceed expectations.
• Everyone Counts – Foster diversity, equity, teamwork, and collaboration.

Why Join IRC?

• Career Growth – Be part of a values-driven team making a meaningful impact.
• Team Culture – Thrive in a supportive environment that values innovation, accountability, and compassion.

Full-time, 40 hours per week.