Patient Home Draw Coordinator

Responsibilities

• Handle all concerns regarding patient home draws.
• Develop and maintain schedule for phlebotomists assigned to the home-draw patient.
• Resolve all concerns to satisfaction of client and patient.
• Create daily logs/schedules for field phlebotomists to complete home draws in a timely manner.
• Document reporting or call history for department metrics.
• Contact clients or patients to resolve routine matters related to patient testing.
• May assist Group Leader in the delegation of work in the absence of the supervisor or manager.
• Monitor service levels and minimize abandoned calls.
• Manage stress and handle multiple priorities in a high volume setting.
• Operate basic office equipment and communicate effectively in English.

Requirements

• Phlebotomy skills required, with 2-3 years of both pediatric and geriatric included.
• 2-5 years clinical laboratory and/or customer service experience required.
• Experience in a Call Center environment preferred.
• Some data entry experience preferred.
• Customer service background preferred.
• Previous medical or clinical laboratory background preferred.
• Occasionally lift up to 25 pounds.
• Ability to manage stress and handle multiple priorities in a high volume setting.
• Must be able to handle a large volume of calls quickly and professionally.
• Strong teamwork skills, strong communication skills, and strong problem-solving skills.
• Basic typing and computer skills, strong sense of integrity, and willingness to accept additional responsibilities with a positive attitude.

Qualifications

• High School Diploma or Equivalent (Preferred).

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours.
• Best-in-class well-being programs.
• Annual, no-cost health assessment program.
• Blueprint for Wellness® mental health program.
• Vacation and Health/Flex Time.
• 6 Holidays plus 1 "MyDay" off.
• FinFit financial coaching and services.
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy-up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.