Patient Health Advocate- VBC

How We Show Up For Our Patients

As a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home™. Care at Somatus goes beyond treatment. Through a whole ‑ person approach, we deliver outcomes ‑ driven integrated care and show up #SomatusStrong for our patients and teammates. We partner closely with health plans, health systems, and provider groups to support patients with, or at risk of developing, cardio, kidney, metabolic, or other chronic conditions.

How We’ll Support You

• Subsidized personal healthcare coverage: Medical, Dental & Vision, plus Wellness programs
• Paid Time Off: Accrual of 3 weeks’ Vacation (PTO)
• Professional development: CEU and tuition reimbursement

How You'll Make An Impact

The Patient Health Advocate (PHA) role supports Somatus high needs Chronic Kidney Disease (CKD) and End-Stage Kidney Disease (ESKD) populations that face multiple challenges, from accessing resources to adhering to a physician’s treatment plan. The PHA for VBC will work closely with Somatus patients and physician practices, including spending time working from within physician offices and will be the first and primary representative of Somatus, responsible for establishing trust and building relationships with the partnered physician’s and practices.

Qualifications

• High school diploma or equivalent required
• 1+ years of experience in case management or care management, preferably coordinating care across multiple settings
• 2+ years healthcare related experience
• Experience working with Medicare, Medicaid, and/or Special Needs populations
• Experience working in a physician office

Preferred Qualifications

• Medical Assistant, Licensed Practical Nurse, Patient Care Technician, Engagement Specialist, Community Health Worker experience, or exposure to Renal patients
• Bilingual in either Spanish, Cantonese, or Mandarin, with the ability to converse fluently in a clinical setting using clinical terms

Core Values

• Works as part of a multi-disciplinary team, including communicating and working with Physicians and Registered Nurses
• Effective written and verbal communication skills that demonstrate respect and cultural awareness during interactions with patients and clients
• Computer proficiency utilizing MS Office (Word, Excel, PowerPoint and Outlook), and telecom devices including the ability to type and talk at the same time while navigating multiple applications
• Ability to obtain valid BLS certification from a licensed American Heart Association or American Red Cross training facility as needed
• Proven experience with engaging patients in making healthy behavior changes
• Proven skills in navigating the health systems and making necessary linkages to meet specific needs
• Ability to consult with physicians and other team members to ensure that care plan is successfully implemented
• Participate actively in assigned Care Management Coordination Committee (CMCC) meetings

Physical Requirements

• Reside in a location that can receive a high-speed internet connection or can leverage existing high-speed internet service
• Access to a private, dedicated home workspace free from distractions to protect patient privacy regarding HIPAA and Privacy regulations
• Ability to travel throughout the assigned region to conduct home, provider, or facility visits, based on the assigned market needs
• Ability to work the assigned schedule to meet the client and patient's needs
• Ability to remain in a seated or standing position for extended periods of time as required to perform essential job functions