Patient Health Advocate- VBC
About the role
Somatus is a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, and we are seeking a Patient Health Advocate to support our high needs Chronic Kidney Disease (CKD) and End-Stage Kidney Disease (ESKD) populations.
How You'll Make An Impact
The Patient Health Advocate will work closely with Somatus patients and physician practices, establishing trust and building relationships with partnered physicians and practices. This role will be the primary representative of Somatus, responsible for supporting patients throughout their journeys, conducting patient outreach, and collaborating with provider practices to build and fine-tune workflows.
Responsibilities
- Support the preparation and management of regular integrated, interdisciplinary care team meetings
- Serve as primary contact for provider practice regarding patient needs and care coordination
- Follow-up with health management plans and goals in coordination with the RNCM
- Collaborate with the provider practice to build and fine-tune workflows to support operational goals
- Educate the provider practice about the Somatus program, reinforcing collaborative workflows
- Function as an advocate for the patient and support the patients throughout their journeys
- Conduct patient outreach to introduce and align patients to the Somatus program, encourage enrollment, and engage patients
- Assist patients during periods of transitions of care to facilitate effective transitions and minimize avoidable readmissions
- Use the care coordination platform to document all activities in collaboration with physician practices
- Engage with patients who need assistance with self-care needs, such as addressing language and cultural barriers to care management and self-care
Qualifications
- High school diploma or equivalent required
- 1+ years of experience in case management or care management, preferably coordinating care across multiple settings
- 2+ years healthcare related experience
- Experience working with Medicare, Medicaid, and/or Special Needs populations
- Experience working in a physician office
Preferred Qualifications
- Medical Assistant, Licensed Practical Nurse, Patient Care Technician, Engagement Specialist, or Community Health Worker experience
- Exposure to Renal patients
- Bilingual in either Spanish, Cantonese, or Mandarin, with the ability to converse fluently in a clinical setting using clinical terms
Skills, And Abilities
- Demonstrated success in working as part of a multi-disciplinary team, including communicating and working with Physicians and Registered Nurses
- Effective written and verbal communication skills that demonstrate respect and cultural awareness during interactions with patients and clients
- Computer proficiency utilizing MS Office (Word, Excel, PowerPoint and Outlook), and telecom devices including the ability to type and talk at the same time while navigating multiple applications
- Ability to obtain valid BLS certification from a licensed American Heart Association or American Red Cross training facility as needed
Physical Requirements
- Reside in a location that can receive a high-speed internet connection or can leverage existing high-speed internet service
- Access to a private, dedicated home workspace free from distractions to protect patient privacy regarding HIPAA and Privacy regulations
- Ability to travel throughout the assigned region to conduct home, provider, or facility visits, based on the assigned market needs
- Ability to work the assigned schedule to meet the client and patient's needs
Pay
Wage Range $19.00- $24.00 Per Hour. Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown.
Benefits
- Subsidized personal healthcare coverage: Medical, Dental & Vision, plus Wellness programs
- Paid Time Off: Accrual of 3 weeks’ Vacation (PTO)
- Professional development: CEU and tuition reimbursement