Patient Food Service Rep

Responsibilities

• Utilizes software to update and modify patient menus prior to meals, update patient meal preferences, tally menu items for production areas, and process all computer diet order requests in a timely manner
• Answers telephones, transcribes messages, and processes information upon receipt
• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately
• Maintains the privacy, safety and dignity of patients by observing confidentiality and by adhering to safety and sanitation standards
• Provides excellent customer service and maintains a positive attitude towards patients, hospital staff and visitors
• Must be able to work under stress when confronted with situations in which work speed can make or break aspects of the job
• May assist patients in making menu selections according to their diet order
• Delivers trays and if so, must focus on presentation of patient trays, meal accuracy, and meal temperature. Ensures timely delivery of trays
• Responsible for patient satisfaction during the shift for the assigned floors
• Delivers the correct tray to the correct patient using two patient identifiers
• Reports to leader as assigned

Qualifications

• Previous customer service and/or call center experience helpful
• 6 months experience in hospital food service, as a diet clerk, or in a related field, preferred
• Education towards a 4-year degree or an Associate's degree in Nutrition/Dietetics or completion of a Certified Dietary Manager program may be substituted for experience
• Demonstrates interpersonal and communication skills, both written and verbal
• Requires strong organization skills, accuracy, and attention to detail
• Working knowledge of web-based software; ability to adapt to changes in software programs
• Typing 20 wpm
• Must be able to effectively communicate in English