PATIENT FINANCIAL SERVICES REPRESENTATIVE

About the role

This position supports management in the billing and collection of accounts receivable for inpatient and outpatient accounts, cash application and reconciliation, and/or resolving customer service issues. The Patient Financial Representative must have a basic understanding of the Revenue Cycle and the importance of evaluating and securing all appropriate financial resources to maximize reimbursement to the health system. The role requires basic knowledge of accounting, healthcare, and general office procedures, and the ability to communicate clearly and concisely with peers, supervisors, payers, physicians, patients, other departments, etc. Responsibilities include improving accounts receivable performance while minimizing controllable losses. Activities may include billing, account resolution, payment discrepancy and denial resolution, processing correspondence, posting transactions, and other related tasks. This position assumes clinical and financial risk when collecting and documenting patient information and requires full understanding and active participation in fulfilling the Mission of Blessing Hospital.

Responsibilities

• Support management in billing and collection of accounts receivable for inpatient and outpatient accounts
• Perform cash application and reconciliation
• Resolve customer service issues
• Evaluate and secure appropriate financial resources to maximize reimbursement to the health system
• Improve accounts receivable performance while minimizing controllable losses
• Perform billing, account resolution, payment discrepancy and denial resolution
• Process correspondence and post transactions
• Collect and document patient information on behalf of the patient

Requirements

• High School Diploma or equivalent
• Medical Terminology Course
• Excellent written and verbal communication skills
• Excellent typing skills

Qualifications

• Minimum of 2 years clerical experience and/or post-high school education preferred
• Experience with Microsoft Word and other Office software preferred
• Experience with hospital or physician office patient accounting systems preferred

Benefits

• Retirement with matching
• Up to 4 weeks paid time off in first year
• Onsite childcare
• 24/7 Wellness Center access
• Educational assistance opportunities

Pay

$18.52 - $26.86 per hour, based on relevant experience