Patient Financial Counselor - Heartland Hematology and Oncology (Kearney)

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

About the Role

Serves as a financial steward for the patient and the organization. Primary focus is hospital clinics and designated outpatient areas. Screens accounts, takes referrals, identifies patient financial needs, and assists patients with requirements to meet their financial obligations to the organization. Verify insurance eligibility and benefit information, collect co-payments, and facilitate identification of available coverage (to include: Medicaid, Marketplace, and/or disability application) and/or financial application process. Complete cost estimates, set up payment arrangements, and follow guidelines associated with pre-payment process. Provide expertise in routine third-party reimbursement. Responds to insurance and patient inquiries, whether verbal or written. Schedule requires 3 days in-office and 2 days optional remote, site dependent.

Why Work at Nebraska Medicine?

• Join a team that values your skills, delivering exceptional care through collaboration.
• Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• We value all backgrounds and experiences, reflecting the communities we serve.
• Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.
• Support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path.

Requirements

• Minimum of three years healthcare and/or insurance/third-party reimbursement or three years of administrative customer service experience required.
• High school education or equivalent required.
• Associate’s degree in business administration, healthcare, or related field OR equivalent combination of education/experience combined (one year of education equals one year of experience required).
• Knowledge of hospital and/or professional revenue cycle processes required.
• Ability to work with diverse customer base through effective verbal and written communication required.
• Multi-tasking and problem-solving abilities required.
• Knowledge of computer-based programs including Microsoft Word and Excel required.
• Strong verbal and written communication skills required.
• Strong organizational skills with aptitude for detail-oriented work required.
• Ability to type a minimum of 45 words per minute with 95% accuracy required.

Preferred Qualifications

• Prior experience with both hospital and physician revenue cycle with billing and Epic systems preferred.
• Certification through hospital or professional revenue cycle organization preferred.
• Membership in hospital or professional revenue cycle organization preferred.

Schedule

Full Time, Monday–Friday, 8:00 AM–4:30 PM

Benefits

• Up to $5,000/year in tuition assistance.
• 35% discount at Clarkson College.
• Career advancement opportunities with covered educational costs.