Patient Financial Counselor BH / PAS BHTH Registration

Position Summary

The Patient Financial Counselor, Behavioral Health Services, assists patients and families in understanding and managing the financial obligations of their care. This includes insurance verification, benefits education, financial screening, and the establishment of payment plans. The counselor also serves as a liaison between patients, clinical teams, and billing departments to ensure transparency and timely resolution of financial matters related to behavioral health treatment services.

Position Responsibilities

• Verify patient insurance coverage and eligibility for behavioral health services.
• Explains insurance benefits, coverage limitations and out-of-pocket costs to patients and families, and provides impactful customer service in sensitive and confidential situations.
• Conducts financial screenings and assesses patients’ ability to pay using standardized guidelines.
• Affords assistance in applying for financial assistance programs, payment plans, if applicable.
• Serves as a resource for clinical staff regarding insurance related issues and changes in coverage criteria.

Qualifications Requirements and Specifications

• Education: Minimum: High School diploma. Preferred: Associate’s degree in finance, healthcare administration, or related field preferred.
• Experience: Minimum: Five years of experience in medical billing, patient financial services, or healthcare finance with experience in behavioral health strongly preferred. Preferred: Seven years of experience in medical billing, patient financial services, or healthcare finance with experience in behavioral health strongly preferred.
• Language Skills: Preferred: Bilingual.
• Knowledge, Skills And Ability Requirements: Working knowledge of commercial and government insurance programs (Medicaid, Medicare), Strong understanding of HIPPA regulations and confidentiality, Excellent interpersonal and communication skills with the ability to explain complex financial concepts, Detail oriented with strong organizational and time management skills, Proficient in electronic medical record systems.