Patient Financial Associate Emergency Room, Patient Access, $1,000 Bonus, FT, 11P-7:30A

About the role

This position supports the Emergency Department and BOS Digital Registration functions, performing varied duties to support the revenue cycle, compliance, and patient experience through accurate and efficient registration, financial screening, verification, and patient throughput activities.

Responsibilities

• Complete varied duties to support revenue cycle, compliance, and patient experience by accurately and efficiently handling registration, financial screening, verification, and patient throughput, including onboarding and training team members.
• Meet individual collection goals.
• Maintain close working relationships with clinical team members to ensure a seamless and positive experience for patients and caregivers.
• Work as needed on weekends, holidays, and during disastrous events (essential staff).
• Deploy legal, ethical, and compliance‑related documents to be presented and thoroughly explained to patients at registration.
• Assist with go‑lives and departmental initiatives, including onboarding and training team members.
• Participate in departmental committees/champion opportunities.
• Provide professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members in line with Baptist Health’s service‑excellence philosophy.

Qualifications

• High school diploma, GED, certificate, training, or equivalent experience.
• For internal staff: minimum 1 year Patient Access experience, ability to independently perform all Level 1 functions, meets/exceeds BHSF registration accuracy and individual POS collection standards for the most recent 6 months, exceeds departmental KPIs, positive attitude, self‑motivated, encourages others, identified as a team player, cross‑trained in multiple areas/product lines to substitute all staff positions as needed.
• For external staff: Associate’s degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree; must complete and pass the Patient Access training course.
• Ability to work in a high‑volume, fast‑paced environment and perform basic mathematical calculations.
• Minimum required experience: 1 year.

Skills

• Detail oriented, organized, team player, compassionate.
• Excellent customer service and interpersonal communication skills.
• Knowledge of healthcare regulatory guidelines (HIPAA, AHCA, EMTALA, etc.).
• Understanding of insurance contracts, collections, authorizations, and pre‑certifications.
• Proficiency with Microsoft Office products and