Patient Financial Advisor (LSU Perkins)

Responsibilities

• Educates, screens, and assists patients who do not have valid insurance coverage to enroll in third-party eligibility programs.
• Interviews qualified patients for potential funding sources, which may include Medicaid, financial assistance programs (FAP), and/or alternative funding sources.
• Performs all associated functions timely and accurately. Educates patient during interview on applicable policies such as point-of-service collection, payment options, and financial assistance.
• Follows up with patients and the Division of Medicaid to ensure appropriate completion of applications and submission of all required documentation.
• Stays informed on applicable statues, regulations, and Office of Compliance policies that affect assigned tasks.
• Serves as support to patients and their family members to assure customers have access to all available funding.
• Utilizes effective critical thinking skills and professional approach when handling these collections situations.
• Maintain complete records of all patients applying for indigent or financial assistance to include the application, proof of income, the acceptance/denial letter, and any other applicable documentation.
• Verifies and assures all accounts are ready for routing for approval for charity or billing with adequate supporting documentation within the established time frames.
• Works in self-directed manner and requires minimal supervision.
• Identifies trends that may indicate problem areas and alerts Supervisor/Manager/Director of such.
• Plays key role in initiating solutions.
• Works closely with Case Management (UR) on a daily basis in regard to notification of active Medicaid coverage, authorizations, and changes to Healthy Louisiana Plans.
• Obtains needed authorization and forwards to Utilization Management when received.
• Maintains daily contact with Utilization Management, Business Office, patient Registration, Medical Records, Ancillary departments, various third-party agencies, HMO/PPOs, patients, patient families, physician offices and other outside entities.
• Participates in and encourages other to utilize creative and innovative approaches to accomplish tasks.

Qualifications

• Bachelor's Degree
• 1 year of experience in patient financial services, insurance, customer service or billing/patient accounts