Patient Financial Advisor

About the role

The Patient Financial Advisor assists patients with financial matters related to their medical care. This includes explaining medical bills, verifying insurance coverage, setting up payment plans, and guiding patients through financial assistance programs. They ensure compliance with healthcare regulations, advocate for patients in billing disputes, and work closely with internal departments to maintain accurate financial records.

Responsibilities

• Assist patients with financial assistance programs
• Maintain and monitor outstanding balances
• Explain medical bills and insurance coverage
• Advocate for patients with insurance and billing disputes
• Set up and manage payment plans
• Manage multiple communication channels simultaneously

Requirements

• High school diploma or GED required
• 1-2 years of experience in patient financial services, healthcare billing, insurance verification, or a related field required
• Knowledge of medical billing, insurance claims processing, and financial assistance programs
• Experience in a customer service role, with the ability to handle high-volume patient interactions across multiple platforms
• Strong understanding of HIPAA and other healthcare laws and regulations

Qualifications

• Self-starter who takes initiative, is open-minded, and a team player
• Maintains a positive attitude with good energy
• Create a positive, supportive working atmosphere
• Display integrity and accountability
• Accept and respond to constructive criticism and suggestions and strive for self-improvement
• Adhere to organization policies and procedures
• Arrive at work on time and when scheduled
• Demonstrate flexibility, initiative, and ingenuity in performing job tasks
• Display professional conduct and maintain professional appearance
• Reflect the image of the institution
• Knowledge of common safety hazards and precautions to establish a safe work environment

Skills

N/A

Benefits

• Medical, dental, and vision insurance available
• Pre-Tax and Roth Contributions
• Automatic 6% salary deferral upon employment
• Regular and matching contributions after one-year and 1,000 hours worked
• Provides Life, Accidental Death and Dismemberment Insurance
• Full-time coverage - equal to two times employees annual income
• Part-time coverage - one-time annual income
• Differential and Certification Pay
• Eligible employees receive shift, weekend and holiday differential pay
• Other Benefits
• Paid time off
• On-site child care services
• Funeral leave
• Health Savings Account
• Dependent, Medical and Limited Purpose Flexible Spending Accounts

Pay

Pay range is dependent upon experience.

Schedule

Monday through Friday, 8am to 5pm.