Patient Facilitated Services Director

About the role

The Patient Facilitated Services Director is responsible for optimizing patient access and coordination on behalf of Philanthropy across the system. This role ensures that philanthropy contacts have a single point of contact to facilitate timely, efficient, and compassionate support throughout their care journey.

Responsibilities

• Lead program strategy and design operational workflows
• Manage scheduling logistics
• Serve as a key liaison between colleagues, community members, providers, administrative teams, and executive leadership

Requirements

• Bachelor’s degree in healthcare administration, nursing, social work, or a related field
• Masters preferred
• Registered nurse, Licensed Clinical Social worker or related field license/certification
• Minimum 6 years of experience in a clinical healthcare setting
• Working knowledge of healthcare operations, patient services, and care coordination in academic medical centers or large healthcare systems

Qualifications

• Experience in a clinical healthcare setting
• Knowledge of healthcare operations, patient services, and care coordination

Skills

• Strong communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Excellent organizational and time management skills
• Strong problem-solving and decision-making abilities

Benefits

• Paid parental leave
• Flexible work policy
• Student loan assistance
• Training and education opportunities
• Well-being resources for you and your family

Pay

Commensurate with experience

Schedule

Nightly shifts may be required