Patient Experience Specialist - Referrals (Preferred languages: Russian, Spanish, and Marshallese)

About the Role

Improves the overall health of the communities we serve by successfully answering and directing incoming calls, coordinating referrals, and managing health records. This role is the first point of contact for CHAS Health, providing excellent customer service and ensuring accurate information delivery.

Responsibilities

• Provides excellent customer service as the first point of contact for CHAS Health.
• Determines needs of caller and manages calls appropriately.
• Delivers accurate information about CHAS Health including services, locations, and providers.
• Responds to requests for copies of health records; ensures appropriate paperwork (release of information, subpoena, etc.) is on file, proper payment has been collected, and logs details of request for health information.
• Ensures that copies include only information that is requested and available (eligible) to be released.
• Processes, stores, and retrieves electronic health information.
• Maintains and utilizes a variety of health record indexes, storage, and retrieval systems.
• Completes referrals in a timely fashion, including sorting and processing by indicated urgency and date.
• Refers patients to specialists based on each insurance company’s available specialty network.
• Documents patient cases, health information, and referral requests appropriately in patients’ medical records.
• Performs other duties as assigned, supporting the CHAS Health Mission and Core Values.

Requirements

• High school diploma or equivalent preferred; some college preferred.
• Experience with databases, electronic health records, and release of information preferred.
• Attention to detail required.
• Knowledge of HIPAA regulations required.
• Excellent customer service, oral, and written communication skills required.
• Compassion for patients required.
• Must be able to work well in a team environment.
• Ability to multi-task in a fast-paced work environment, with the ability to anticipate future needs.
• Computer skills required.
• Valid driver’s license and insurance required.
• Commitment to supporting a safe and respectful environment is required.

Physical Demands

• Sitting at a workstation over 3/4 of the day.
• Able to move around the facility under 1/3rd of the day.
• Reaching and using hands over 2/3rds of the day.
• Communicating required over 2/3rds of the day; climbing, stooping, or crawling is minimal.
• Ability to lift as much as 35 lbs.

Benefits

• Annual milestone bonus for all eligible employees: $500 for every year worked, up to $5,000.
• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match.
• More than six weeks of paid time off (PTO) annually for full-time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 for childcare annually through reimbursement.
• CME and license fee reimbursement.

Pay

Compensation range: $21.92 - $31.25 per hour.

About Us

At CHAS Health, we believe everyone deserves to be treated with dignity and respect, regardless of their situation. Our goal is to remove barriers to care and provide high-quality, evidence-based care in convenient neighborhood locations. All careers at CHAS Health allow you to make an impact on patients' lives and our greater community, fostering a fulfilling career path while serving your community.

Our core values are our foundation: Social Responsibility, Patient-Centered, Entrepreneurship, Respect for Human Dignity, Commitment to Continuous Quality Improvement, and Fun.