Patient Experience Representative II Float

About the role

As a Patient Experience Representative Float for the Musculoskeletal/Neuro division, you will support multiple clinics, stepping in where coverage is needed most. This role is ideal for a flexible, proactive individual who thrives in dynamic environments and enjoys building relationships across teams.

The Patient Experience Representative II is a crucial role in enhancing the patient experience, and is responsible for primarily checking out patients, scheduling, and referrals within an ambulatory clinical setting. This is a clerical role that is the first line representative to patients presenting to the clinic. This position works as a team member of the clinic to help ensure the clinic’s success.

Responsibilities

• Check out patients
• Schedule appointments
• Handle referrals
• Serve as the first line representative to patients presenting to the clinic

Requirements

• High school graduate or equivalent education/work experience
• Associates degree preferred
• One year of experience in the medical field, or 2 years of clerical experience in a non-medical field
• Two years medical experience preferred

About Rockwood Clinic

MultiCare Rockwood Clinic is one of the region’s largest outpatient diagnostic and treatment centers, serving communities across eastern Washington, northern Idaho and western Montana. With more than 350 physicians and providers across 50 specialties and multiple primary and urgent care locations, Rockwood delivers more than 160,000 patient visits annually. This diverse and growing outpatient network offers a wide range of meaningful career opportunities.

About The Spokane Community

Spokane, in eastern Washington along the Spokane River and near the Selkirk Mountains, offers a vibrant city experience with endless access to outdoor adventure. Residents enjoy lakes, rivers, ski resorts, golf courses, wineries, and nearby national parks, combined with a thriving arts and culture scene. Spokane delivers the perfect balance of city living and Pacific Northwest recreation year-round.

Benefits

• Comprehensive benefits package, including medical, dental, and retirement benefits
• Paid time off
• Competitive tuition assistance, award-winning residencies, fellowships, and career development
• Generous PTO, Code Lavender, and Employee Assistance Programs
• Resource Groups and outreach programs to help ensure every team member feels safe, seen, heard, and valued

Pay

The pay scale is $19.51 - $28.08 USD. Pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Schedule

Full-time (1.0 FTE), Monday through Friday, 8:30am to 5:00pm.