Patient Experience Representative I - Ambulatory

About the role

Position Summary As a Patient Experience Representative, you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department.

Responsibilities

• Patient Encounter Management: Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patient encounter
• Customer Service: May be required to rotate to front desk, greeting and directing patients, families and visitors
• Monitoring daily schedule and coordinating flow with clinicians/supervisors
• Answering, screening, and routing telephone calls
• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Administrative: Providing routine clerical support as needed
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
• Facilitating and directing communication with Financial Counseling

Requirements

• Education: A high school level of education required, bachelor’s degree preferred
• Experience: Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies
• Previous experience with EPIC preferred

Benefits

• Flexible schedules
• Affordable health, vision and dental insurance
• Child care and student loan subsidies
• Generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• Cell phone plan discounts
• Discounted rates on T-passes

Schedule

• Monday: 8:00am - 6:00pm
• Thursday: 11:30am - 9:00pm
• Friday: 11:00am - 9:00pm
• Saturday: 8:00am - 3:00pm
• Sunday: 8:00am - 2:00pm