Patient Experience Representative- Every other Fri/Sat 11pm-7:30am

Patient Encounter Management

Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter

Administrative Functions

Recording and forwarding messages
Triaging calls for urgent information or services
Initiating call for emergency services
Processing admissions/discharges
Providing routine clerical support as needed

Education and Experience

• A high school level of education, bachelor’s degree preferred
• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies