Patient Experience Manager

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title. Must not include Job ID etc. Must remove boilerplate, navigation, EEO, etc. Must preserve all substantive info. Let's parse the posting. Content: - Salary: $64,000- $65,000/yr - Other Forms of Compensation: Pay Grade: 12 - Company description: Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com. - Job Summary: Please note: Must have reliable transportation and will be traveling to different sites located in: Pocono, Hazleton, Schuylkill, Dickson, Carbon, Pocono Creek - Job Summary: Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures. - Key Responsibilities: (list bullet points) - Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit - Maintains and supports client satisfaction at a level that ensures account retention - Administers required client/customer surveys and responds in a timely and effective manner - Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives - Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs - Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) - Ensures compliance with all regulatory agencies (CMS, JCAHO) - Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success - Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts - Works closely with on-site management team to reach operational goals - Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize - Participates in all Patient Experience Department learning sessions including monthly educational webinars - Provides recognition for employee when programs are implemented with success - Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success - Compose patient satisfaction reports as needed to management. - Implement forms, data, and ensure standardization for departmental patient satisfaction operations success. - Preferred Qualifications: (list) - HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred - 2-3 years in-servicing experience in customer service training - Hospitality And Healthcare Experience Preferred - 3-4 years experience in service-oriented operations - Good Coaching And On The Job Training Skills - Required Excellent organizational skills and ability to multi-task essential - Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook - Apply to Crothall today! (application instruction - remove) - Crothall is a member of Compass Group USA Click here to Learn More about the Compass Story (remove) - Associates At Crothall Are Offered Many Fantastic Benefits. - Medical - Dental - Vision - Life Insurance/ ADDisability Insurance - Retirement Plan - Flexible Time Off - Holiday Time Off (varies by site/state) - Associate Shopping Program - Health and Wellness Programs - Discount Marketplace - Identity Theft Protection - Pet Insurance - Commuter Benefits - Employee Assistance Program - Flexible Spending Accounts (FSAs) - Paid Parental Leave - Personal Leave - Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. - For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. (link - remove) - Compass Group is an equal opportunity employer... (EEO - remove) - Disclaimer... (remove) - We will consider for employment all qualified applicants... (remove) - Certain positions may require Florida Level 2 background screening. Details: ... (remove) - Applications are accepted on an ongoing basis. Crothall maintains a drug-free workplace. (remove) - Req ID: 1562083 (remove) - Crothall Healthcare ASHLEY VAVROCK [[req_classification]] (remove) We need to include sections: About the role (company description?), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have Pay: Salary $64,000- $65,000/yr, Other Forms of Compensation: Pay Grade: 12. So we can put Pay section with that info. Schedule: Not explicitly mentioned. There's mention of traveling to sites, but no schedule like full-time, part-time, shift. Not given. So we should NOT include Schedule section because no specific content. Benefits: we have a list of benefits. So include Benefits section. About the role: Could be the company description plus job summary? The "About the role" could be the job summary description (the paragraph about coordinating patient experience). But we also have a separate "Job Summary" paragraph. We could treat that as About the role. The company description could be considered "About the company" but not required. The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections to include based on content. We have: - About the role: could be the Job Summary paragraph (the description of responsibilities at high level). But we also have a separate Responsibilities section with detailed bullet points. The About the role could be a brief overview: "Responsible for successfully coordinating and directing all patient experience activities within the assigned system..." etc. That's substantive. - Responsibilities: the bullet list under Key Responsibilities. - Requirements: maybe the "Preferred Qualifications" includes some requirements like HS diploma, etc. But also there are "Required Excellent organizational skills..." etc. We could combine requirements and qualifications. However we have separate headings for Requirements, Qualifications, Skills. We need to decide if we have content for each. We have: - Qualifications: HS diploma/GED or equivalent; 4 year degree preferred; 2-3 years in-servicing experience in customer service training; Hospitality And Healthcare Experience Preferred; 3-4 years experience in service-oriented operations; Good Coaching And On The Job Training Skills. - Skills: Excellent organizational skills and ability to multi-task essential; Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook. - Requirements: maybe the "Must have reliable transportation and will be traveling to different sites located in: ..." plus maybe "Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures." That's more of a responsibility. But we could treat "Must have reliable transportation" as a requirement. We need to avoid filler. We must not create sections with placeholder text like "not specified". So we only include sections where we have real content. Thus we can include: - About the role (job summary paragraph) - Responsibilities (bullet list) - Requirements (maybe combine transportation requirement and maybe compliance? But we have a sentence: "Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures." That's a responsibility though. Could be a requirement. But we already have responsibilities list; we could keep it there. For Requirements we could include: "Must have reliable transportation and will be traveling to different sites located in: Pocono, Hazleton, Schuylkill, Dickson, Carbon, Pocono Creek". That's a specific requirement. - Qualifications (list as above) - Skills (list as above) - Benefits (list) - Pay (salary and pay grade) We should not include Schedule. Now we need to format with

headings, then content: for prose use

, for lists use

• . We must not repeat job title. Not include any boilerplate. We need to preserve all substantive information. Let's extract exact text. About the role: The job summary paragraph: "Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures." We could also include the note about reliable transportation? That is a requirement, but we could keep it there. However the note appears under "Job Summary Please note: Must have reliable transportation and will be traveling to different sites located in: Pocono, Hazleton, Schuylkill, Dickson, Carbon, Pocono Creek". That is separate from the responsibilities paragraph. We'll treat that as a requirement. Thus About the role: just the paragraph about coordinating patient experience. Responsibilities: the bullet list under Key Responsibilities. We need to copy each bullet exactly as given. Let's list them: - Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit - Maintains and supports client satisfaction at a level that ensures account retention - Administers required client/customer surveys and responds in a timely and effective manner - Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives - Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs - Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.) - Ensures compliance with all regulatory agencies (CMS, JCAHO) - Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success - Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts - Works closely with on-site management team to reach operational goals - Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize - Participates in all Patient Experience Department learning sessions including monthly educational webinars - Provides recognition for employee when programs are implemented with success - Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success - Compose patient satisfaction reports as needed to management. - Implement forms, data, and ensure standardization for departmental patient satisfaction operations success. Check punctuation: some have periods at end, some not. We'll keep as is. Requirements: "Must