Patient Experience Coordinator

About the role

Join our dedicated healthcare team as a Patient Experience Assistant, to provide excellent experiences of care for patients and families in acute care settings. This is accomplished through facilitating interventions to improve patient experience, such as frequent rounding to address comfort activities and customer service needs. The Patient Experience Assistant also provides a channel between the patient and the organization through which patients may seek potential solutions to problems and concerns related to the care provided.

Responsibilities

• Facilitate interventions to improve patient experience
• Frequent rounding to address comfort activities and customer service needs
• Provide a channel for patients to seek solutions to their care-related issues

Requirements

• BLS from American Heart Association

Qualifications

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Passion for improving patient care and satisfaction

Skills

• Customer service orientation
• Problem-solving abilities
• Effective communication skills

Benefits

• Enhanced professional development opportunities
• Flexible scheduling options
• Competitive compensation package

Pay

Commensurate with experience

Schedule

Varies based on department needs