PATIENT EXPERIENCE COORDINATOR

Responsibilities

• Provide routine/daily patient satisfaction check-ups and apply service recovery when needed.
• Apply patient service recovery when needed and coordinate interdepartmental collaboration to enhance the patient’s journey and resolve any potential conflicts.
• Encourage patient feedback and Google Review completion—provide Google QR, assist patients with posting anonymous review, answer questions/concerns.
• Attend daily Flash/Morning meetings to address patient eligibility and admissions outcomes into Outpatient Services (PHP/IOP).
• Meet with eligible inpatients within 24-48 hrs of admission, as well as daily, to discuss PHP/IOP services and Virtual treatment options, and address any barriers such as transportation concerns, work obligations or negative assumptions.
• Complete Family Discharge Planning Sessions for potential patients to successfully transition to Outpatient Services.
• Provide patient/family education on benefits of outpatient treatment following inpatient hospitalization and function as an additional resource.
• Complete Point of Contact paperwork for all new telehealth patients and direct managed care patients on day of admission.

Requirements

• Education: Bachelor's degree from an accredited college or university in mental health/behavioral science field preferred.
• Experience: Applicants must have experience working directly with an inpatient psychiatric patient population and the chronically mentally ill.
• Excellent communication skills are required, which include actively listening, public speaking, conflict resolution and report writing.

About the Role

BHC Alhambra Hospital Patient Experience Coordinator- Full Time

Are you caring, compassionate and hardworking? Apply today to join our amazing team!

BHC Alhambra Hospital is located in the beautiful city of Rosemead, California. Our 115 bed facility established in 1924 prides itself on upholding a standard of excellence that allows our patients to take the first step to recovery. BHC Alhambra Hospital is a private, fully accredited, full-service acute psychiatric hospital serving children, adolescents and adults. BHC Alhambra is dedicated to providing quality behavioral health, substance abuse, and eating disorder treatment. We offer inpatient, residential, partial hospitalization and intensive outpatient options for individuals in the communities of the San Gabriel Valley, Los Angeles County, and surrounding areas.