Patient Experience and Relationship Manager

About the role

Nurture for Women is a fast-growing hormone and metabolic health practice dedicated to providing comprehensive care and support to women. We are seeking a Patient Experience & Relationships Manager to join our team.

Responsibilities

• Nurture patient relationships by being the consistent, familiar point of contact for questions, concerns, or scheduling needs.
• Check in proactively after first visits and key milestones, ensuring patients feel supported and informed.
• Manage schedule changes, cancellations, and rebookings with warmth and clear boundaries on the provider's behalf.
• Lead onboarding calls for new members, guiding them through their membership and setting them up for success.
• Identify and address patient engagement issues early, working closely with the clinical team to ensure continuity of care.
• Coordinate office and schedule operations, including managing the day-to-day schedule and supporting patient handoffs between providers.
• Support membership and billing processes, including card-on-file setup, invoicing follow-up, and clear communication about plans and pricing.
• Promote and manage the practice's educational sessions, ensuring patient attendance and follow-up.
• Help with hiring logistics, including job postings, applicant tracking, and scheduling interviews.
• Bring innovative ideas to the table, contributing to the development of patient communication, onboarding, and overall experience programs.

Requirements

• An extroverted, naturally warm communicator, comfortable with sensitive conversations and maintaining professionalism.
• Highly organized and self-starter, capable of building structure and process where none exists yet.
• Genuinely tech-savvy, comfortable with practice management software, project tools, and AI tools for communication and resource building.
• Discreet and trustworthy with patient information.
• Local to the practice and able to work in-person.

Qualifications

• Experience in a medical, wellness, or membership-based business is a plus.
• Sales or client-facing retail experience is a plus.

Benefits

We offer a competitive compensation package based on experience, with potential for growth as the practice expands.

Pay

Competitive salary based on experience.

Schedule

15 hours per week to start, with potential for growth as the practice scales.

Location

In-person at our office located at 701 Whaley St Suite 207-209, Columbia, SC 29201.