Patient Experience Ambassador

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Responsibilities

• Acts as a liaison between patients and Mayo Clinic, coordinating and navigating complex components of the patient's overall experience.
• Provides oversight for the unique needs of the patient care experience and intervenes as necessary.
• Independently makes decisions and executes job duties.
• Provides internal education to care team members, providers, and staff as needed.
• May sit on institutional committees and acts as a subject matter expert across the organization in support of diversity, equity, and inclusion efforts for specific patient groups.
• May oversee the management of various institutional projects and resources.
• Proactively interfaces with internal and/or external stakeholders to understand barriers, concerns, and build relationships to enhance patient experience.
• Stays apprised of and connected to diversity and inclusion efforts throughout Mayo Clinic pertaining to defined patient populations.
• Adheres to and upholds the ethical, compliance, and regulatory standards set forth for the institution.
• Available to respond/consult on weekends and evenings when necessary.
• Position requires a combination of on-site and telework.

Qualifications

• Bachelor's degree in communications, business, spiritual care, patient/health care related field and three years of experience in communication, customer service, or patient care is required.
• Nursing background preferred.
• Excellent oral and written communication skills, and the ability to work in a complex environment with multi-dimensional points of view.
• Ability to work effectively in a consensus-style operation that expects and promotes teamwork.
• Comfortable with ambiguity, exhibits good decision-making and judgment capabilities, attention to detail, and follow-through.
• Ability to inspire trust and confidence and communicate effectively with internal and external audiences.
• Self-motivated, self-directed, and highly organized, promoting a productive, collegial workplace and acting as a professional ambassador for Mayo Clinic.
• Ability to prioritize work and handle a variety of tasks simultaneously.
• Demonstrated experience building relationships and direct interaction with patient populations.
• Belief in the mission and strong ethical conduct is essential.
• Ability to work collaboratively and professionally to build rapport with others at all levels of responsibility.
• Excellent interpersonal skills and ability to interact on a professional level with individuals from diverse backgrounds.
• Proficient in information technology, MS Office products, and clinical applications.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Pay

$61,755.20 - $92,664.00 / year; Education, experience, and tenure may be considered along with internal equity when job offers are extended.

Schedule

• Full Time
• Hours/Pay Period: 80
• Schedule Details: Monday-Friday, 2pm-11pm