Patient Expeditor

Location: Newburyport, MA • Hours: Monday-Friday 8:00 am to 4:00 pm

About Us

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital, and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers, and 40 locations in New York, Connecticut, Rhode Island, and Massachusetts.

Responsibilities

• Inform patients of delays or other situations that may result in a longer than normal wait.
• Guide patients to their designated treatment location from the waiting area.
• Describe policies and procedures for new and established patients.
• Prepare and clean exam rooms for patients, discarding contaminated gowns and drapes appropriately.
• Keep the reception/waiting area clean at all times.
• Stock and organize patient forms in POD and exam rooms.
• Notify Management of full sharps containers.
• Back up filing of patient charts and indexing.
• Assist with copying of forms and compiling of patient education booklets.
• Attend and participate in staff and front desk meetings.
• Perform any duties or projects as assigned by supervisor, particularly during downtime.

Qualifications

• High School diploma or equivalent.
• One year’s medical office experience preferred.
• Knowledge of HIPAA and other regulatory policies.
• Previous experience with office equipment including copiers, fax machines, and computers.
• Knowledge of medical office procedures, policies, practices, and medical terminology, telephone protocol, and professional etiquette.
• Knowledge of electronic medical systems, including Athena/Centricity, ReDoc, and the like.
• Awareness of common safety hazards and precautions to establish a safe working environment.
• Excellent verbal and written communication skills.

Benefits

• Excellent growth and advancement opportunities.
• Dynamic work environment.
• Access to a diverse network of practitioners.
• Broad infrastructure of tools and programs to enhance the employee experience.
• Competitive compensation.
• Generous PTO.
• Comprehensive benefits package: health, dental, vision, 401(k), etc.