Patient Estimator Rep - FT - Day - Lawrenceville NJ
Position Overview
Provides estimates and out of pocket financial responsibility to uninsured and self-pay patients. As determined, provides contact information to patients for financial assistance. Answers patients and families questions regarding their insurance and responds to any questions related to out of pocket amounts due.
Minimum Requirements
- Education: High school diploma or equivalent.
- Experience: One year of previous work experience in a medical office or hospital setting. Experience in customer service role preferred.
Other Credentials
- Knowledge and Skills: Excellent verbal and written communication skills. Strong organizational skills. Knowledge of medical terminology and diagnostic (ICD-10), procedural (CPT) coding and other related medical terminology.
- Special Training: Proficient with Microsoft Office Suite including database software. Familiarity with multiple internet search engines.
Mental, Behavioral And Emotional Abilities
Usual Work Day: 8 Hours
Physical Demands and Work Environment
- Frequent Physical Demands Include Occasional physical demands include: Standing, Walking, Twisting, Bending, Reaching forward, Reaching overhead
- Continuous Physical Demands Include: Sitting, Keyboard use/repetitive motion
- Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 15 lbs.
Sensory Requirements
- Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing
Anticipated Occupational Exposure Risks
- N/A
Reporting Relationships
Does this position formally supervise employees? No
Essential Functions
- Manages calls and emails from website for pricing requests.
- Determines contracted rate for services using patient's insurance information and doctor's orders.
- Runs patients' benefits information through Capital Health's eligibility tool to determine out of pocket amounts.
- Communicates estimate of patients' out of pocket amounts verbally and sends a completed Good Faith Estimate (GFE) to the patient via email or mail.
- Acts as a liaison between Credit and Collection and the Medicaid/Charity Care vendor to assist patients with signing up for financial assistance.
- Works with Central Scheduling and the clinics to ensure that all patients receive a Good Faith Estimate (GFE).
- Performs other duties for the department as needed and assigned.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Frequent Physical Demands Include Occasional physical demands include: Standing, Walking, Twisting, Bending, Reaching forward, Reaching overhead
- Continuous Physical Demands Include: Sitting, Keyboard use/repetitive motion
- Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 15 lbs.
Sensory Requirements
- Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing
Anticipated Occupational Exposure Risks
- N/A
Pay Range
The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.