Patient Engagement Specialist II
How Will You Make An Impact
Answer up to 75 inbound patient calls daily with professionalism, empathy, and accuracy
Schedule appointments, transfer calls, and create detailed messages for clinical teams
Research patient inquiries including medical record status and general questions
Triage patient concerns to determine urgency and next steps
Manage provider schedules, including reschedules and cancellations
Process website appointment requests and custom forms
Assist patients with portal/website/EMR troubleshooting
Work in a large, high-volume office with 25 providers
Requirements
- 1 year of customer service experience (healthcare strongly preferred)
- Strong multitasking ability in a fast-paced, high-call-volume environment
- Excellent verbal and written communication
- Dependability and punctuality
- Ability to type 40–50 WPM
- Genuine desire to help patients
What You’ll Do
Manage provider schedules, including reschedules and cancellations
Process website appointment requests and custom forms
Assist patients with portal/website/EMR troubleshooting
Work in a large, high-volume office with 25 providers
Position Details
- Onsite only — not a remote role
- Location: 5625 Eiger Road, Suite 200, Austin, TX 78735
- Schedule Options: Monday–Friday 8:00 AM–5:00 PM, Monday–Friday 7:00 AM–4:00 PM, Saturdays: 1–2 per month (7:45 AM-1:00 PM)
- Compensation: $18–$19 per hour
Required
- 1 year of customer service experience (healthcare strongly preferred)
- Strong multitasking ability in a fast-paced, high-call-volume environment
- Excellent verbal and written communication
- Dependability and punctuality
- Ability to type 40–50 WPM
- Genuine desire to help patients
Paid Time Off
Paid Time Off
Employee Discounts
Employee Discounts
A Supportive, Mission-Driven Team That Values Your Work
A supportive, mission-driven team that values your work