Patient Engagement Representative

About the role

Eye Health America is a growing, multi-specialty ophthalmology practice dedicated to excellence in patient care and creating an exceptional customer/patient experience. We seek individuals who are not just seeking employment but also looking to make a meaningful impact.

Responsibilities

• Interact with customers via telephone or email to address inquiries, resolve problems, process payments, and provide information on visit insurance processing.
• Analyze customer concerns and issues, troubleshoot problems, and work towards a satisfactory resolution. This may involve coordinating with other departments or teams as needed.
• Maintain a thorough understanding of the company's products or services to provide accurate information to customers.
• Record customer interactions, issues, and resolutions accurately in the NG patient chart.
• Ensure adherence to company policies and procedures while handling customer interactions.
• Relay customer feedback to supervisors to assist in problem-solving and establishing best practices.
• Maintain a professional and courteous demeanor in all customer interactions, even when dealing with challenging or upset customers.

Requirements

• High school diploma or equivalent
• Must be bilingual
• Excellent customer service and communication skills
• Strong knowledge of insurance billing and reimbursement processes
• Familiarity with HIPAA privacy regulations
• Strong computer and typing skills
• Ophthalmology/Optometry terminology background is a plus