Patient Engagement Associate

We’re Maimonides Health, Brooklyn’s largest healthcare system, serving over 250,000 patients each year through the system’s 3 hospitals, 1800 physicians and healthcare professionals, and more than 80 community-based practices and outpatient centers. At Maimonides Health, our core values—Honesty, Empathy, Accountability, Respect, and Teamwork (H.E.A.R.T)—drive everything we do. The system is anchored by Maimonides Medical Center, one of the nation’s largest independent teaching hospitals; Maimonides Midwood Community Hospital, a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and pediatric trauma center. Our clinical programs rank among the best in the country for patient outcomes, including the Heart and Vascular Institute, Neuroscience Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine.

About the Role

Performs both telephonic and written outreach activities to engage patients on self-management and gap-closing activities; utilizes, updates, and maintains patient registries. Schedules appointments for patients and updates the electronic medical record as required.

Responsibilities

• Performs telephonic outreach based on patient registries and gaps in care reports
• Engages patients to participate in self-management and gap-closing activities
• Maintains records of all outreach activity on each member/patient
• For members who are unresponsive to three telephonic outreach calls, mails outreach letters and maintains records of these activities
• Schedules appointments for members/patients in the electronic appointment system with the appropriate provider
• Updates and maintains health maintenance templates on all patients
• Updates and maintains registries accurately and in a timely manner
• Prepares reports for individual providers of outreach activities to their assigned members
• Provides reminders to providers of members scheduled for appointments and the services needed to meet compliance
• Outreaches to or visits provider offices to request and/or retrieve needed documentation to update registries and electronic health records
• Screens members/patients for health home eligibility and ensures appropriate referral is completed
• Tracks hospital admissions to ensure patients receive appropriate follow-up appointments after discharge
• Huddles with or communicates with patients’ care team as needed
• Communicates member/patient concerns to the care team as needed
• Works with a designated point-of-contact at each practice to ensure timely resolution of issues

Requirements

• High School Diploma (Bachelor’s degree preferred)
• Knowledge of medical terminology and coding
• Experience with HEDIS requirements
• Proficiency in Microsoft Excel, Word, and Access

Skills

• Excellent customer service skills
• Strong oral and written communication skills
• Good interpersonal and organizational skills
• Speaks, reads, and writes English to the extent required by the position

Pay

USD $50,000.00 – USD $55,000.00 per year