Patient Educator - Minneapolis, MN

About the role

For more than 20 years, BioTAB Healthcare, LLC has supported patients with lymphatic, wound, and circulatory disorders through proven treatment solutions. Headquartered in Missouri, we provide pneumatic compression devices and personalized service to help improve patient outcomes and quality of life. As a family-owned company, we take pride in delivering expert care with a personal touch. Patient Educators conduct in‑home product trials and provide patient education for BioTAB equipment used in the home.

Responsibilities

• Receive and process new patient referrals, gathering necessary demographic, medical, and insurance information.
• Transport, set up, demonstrate, and remove equipment for the patient’s home trial, providing clear instructions during the demo.
• Verify patient insurance coverage and benefits for DME services.
• Collaborate with healthcare professionals (physicians, nurses) to develop and implement care plans.
• Conduct follow‑up calls or visits to track patient progress, address questions, and ensure satisfaction.
• Offer continuous support throughout the trial, educating patients on equipment usage, troubleshooting, and treatment benefits.
• Maintain clear and effective communication with patients, families, and other healthcare team members.
• Ensure accurate and timely documentation of all intake activities and patient information in the agency’s system.
• Maintain strict compliance with applicable healthcare regulations, financial standards, and internal policies (CMS, OFCCP, HIPAA, Medicare Fraud, Waste, and Abuse guidelines).

Qualifications

• Bachelor’s degree or equivalent experience.
• Clinical experience and certifications are welcomed but not required.

Skills

• Strong communication and interpersonal skills.
• Ability to build strong relationships with clients and healthcare professionals.
• Proficient in SalesForce, MS Office, and Apple products.

Requirements

• Ability to lift 40 pounds from floor to waist level.
• Ability to kneel, stoop, climb stairs, and reach with hands and arms.
• Ability to travel frequently within the assigned territory to patients’ homes and healthcare facilities using a personal vehicle.
• Valid driver’s license, automobile insurance, and clean driving record.
• Must pass an extensive background check.
• Strict adherence to HIPAA, Medicare Fraud, Waste, and Abuse, and privacy regulations in all patient interactions.