Patient Educator

Patient Educator

For more than 20 years, BioTAB Healthcare, LLC has supported patients with lymphatic, wound, and circulatory disorders through proven treatment solutions. Headquartered in Missouri, we provide pneumatic compression devices and personalized service to help improve patient outcomes and quality of life. As a family-owned company, we take pride in delivering expert care with a personal touch service.

Key Responsibilities

• Receiving and processing new patient referrals, gathering necessary demographic, medical, and insurance information.
• Transporting, setting up, demoing, and taking away all equipment for the patient's home test and providing clear instructions during the equipment demo.
• Verifying patient insurance coverage and benefits for DME services.
• Collaborating with healthcare professionals, such as physicians and nurses, to develop and implement care plans.
• Conducting follow-up calls or visits to ensure patients are progressing as expected and addressing any questions or concerns.
• Offering continuous support throughout the trial, educating patients on equipment usage, troubleshooting, and the benefits of their treatment.
• Maintaining clear and effective communication with patients, families, and other healthcare team members.
• Ensuring accurate and timely documentation of all intake activities and patient information in the agency's system.
• Ensuring strict compliance with all applicable healthcare regulations, financial standards, and internal policies, including but not limited to CMS and OFCCP guidelines for patient intake, data management, Quality Management System, documentation, and training.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong communication & interpersonal skills.
• Ability to build strong relationships with clients and healthcare professionals.
• Proficient in SalesForce, MS Office, Apple products.

Job Requirements & Physical Demands

• Must be able to lift 40 pounds, must be able to lift 40 pounds from the floor and lift to waist level.
• Must be able to kneel, stoop, climb stairs and reach with hands and arms.
• Able to travel frequently within the assigned territory to patient’s homes, and healthcare facilities in your personal vehicle.
• A valid driver’s license, automobile insurance, and clean driving record.
• Candidates must pass an extensive background check.
• Strict adherence to HIPAA, Medicare Fraud, Waste, and Abuse and privacy regulations in all patient interactions.