Patient Educator
BioTAB Healthcare · St Louis, MO · 3 mo ago
On-siteEducationFull-time
Key Responsibilities
- Receiving and processing new patient referrals, gathering necessary demographic, medical, and insurance information.
- PE will transport, set up, demo and take away all equipment for the patient's home test and provide clear instructions during the equipment demo.
- Verifying patient insurance coverage and benefits for DME services.
- Collaborating with healthcare professionals, such as physicians and nurses, to develop and implement care plans.
- Conduct follow-up calls or visits to ensure patients are progressing as expected and address any questions or concerns.
- Offer continuous support throughout the trial, educating patients on equipment usage, troubleshooting, and the benefits of their treatment.
- Maintain clear and effective communication with patients, families, and other healthcare team members.
- Ensure accurate and timely documentation of all intake activities and patient information in the agency's system.
- Ensure strict compliance with all applicable healthcare regulations, financial standards, and internal policies, including but not limited to CMS and OFCCP guidelines for patient intake, data management, Quality Management System, documentation, and training.
Qualifications
- Bachelor's degree or equivalent experience.
- Strong communication & interpersonal skills.
- Ability to build strong relationships with clients and healthcare professionals.
- Proficient in SalesForce, MS Office, Apple products.
Job Requirements & Physical Demands
- Must be able to lift 40 pounds, must be able to lift 40 pounds from the floor and lift to waist level.
- Must be able to kneel, stoop, climb stairs and reach with hands and arms.
- Able to travel frequently within the assigned territory to patient’s homes, and healthcare facilities in your personal vehicle.
- A valid driver’s license, automobile insurance, and clean driving record.
- Candidates must pass an extensive background check.
- Strict adherence to HIPAA, Medicare Fraud, Waste, and Abuse and privacy regulations in all patient interactions.