Patient Education Liaison (PEL)

Primary Responsibilities

• Patient Education & Support
• Serve as the primary field-based educational resource for patients and caregivers, providing disease and therapy education and guiding them through onboarding and treatment initiation.
• Build trusted relationships with patients and families while supporting treatment readiness and helping them navigate the patient journey.
• Access & Barrier Resolution
• Proactively identify and address access-related barriers that may delay therapy initiation, partnering with provider offices, specialty pharmacies, patient support services, and internal stakeholders to facilitate resolution.
• Monitor patient progression through onboarding and access processes, serving as a trusted resource for complex cases and escalating issues as appropriate.
• Provider & Cross-Functional Partnership
• Develop strong relationships with healthcare providers and office staff, educating them on patient support resources, onboarding processes, and available access solutions.
• Partner closely with Market Access, Patient Services, Medical Affairs, Commercial, Specialty Pharmacy, and other stakeholders to address patient needs and improve the patient experience.

Business & Organizational Contribution

• Share field insights and identify trends that inform patient support strategies, process improvements, and best practices.
• Participate in launch readiness activities, field initiatives, and special projects that support successful therapy initiation and patient outcomes.
• Maintain accurate documentation, analyze territory performance, and take ownership for achieving patient support goals.