Patient Dining Assisant

Responsibilities

• Provide exceptional quality and service to patients on assigned inpatient floors throughout the hospital.
• Designated meal service contact for patients, ensuring all service interactions are to Legacy System standards of excellence for quality, professionalism, and friendliness.
• Provides high quality, personalized customer service with focused attention to detail.
• Analyzes complex therapeutic diet information in electronic medical record (EPIC) and cross-checks data in food service software system (Computrition) to ensure patient safety and compliance with physician orders prior to obtaining patients’ orders.
• Obtains and honors patient food selections and preferences.
• Delivers meals, snacks, and beverages in a timely fashion.
• Accurately follows appropriate patient identification procedures and therapeutic diet orders.
• Utilizes current food service ordering software and technology with proficiency.
• Independently manages time with the utmost efficiency and responds promptly to patient requests.
• Handles all concerns related to meal service, verifies accuracy of orders, quality of presentation, and the provision of solutions through service recovery.
• Strives to meet and exceed patient and Legacy Health System expectations.
• Adheres to departmental policies and procedures.
• Upholds the Legacy Health System core values and standards.
• Performs other related duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service, healthcare, food and hospitality or hotel environment, and computer operations required.
• Experience in high volume call center, and food service operations with knowledge of therapeutic diets are preferred.
• Registered Diet Technician preferred.

Skills

• Ability to set and deliver quality meal service as ordered on time, hot and in accordance with hospital standards.
• Proven food and beverage knowledge.
• Thorough knowledge of quality food service techniques and standards.
• Exhibits a professional attitude.
• Must be well-versed in hospitality, attention to detail, and quality control.
• Must always maintain confidentiality and remain calm in stressful situations.
• Must possess the knowledge and abilities essential to the successful performance of the assigned position.

Pay

Pay Range: USD $20.24 - USD $28.93 /Hr.