Patient Customer Service Representative - Collections

Location: Remote – US

Schedule

• Monday–Friday, 8:00 AM–4:30 PM EST
• One day per week: 11:30 AM–8:00 PM EST

Responsibilities

• Handle inbound calls as a representative of the hospital to arrange debt repayment based on the patient’s financial situation and client repayment guidelines, using credit card, check, or obtained insurance
• Record all updates and acquired information on accounts
• Understand and utilize HIPAA and TCPA guidelines during each call
• Ensure all required statements have been sent for accounts handled and request statements as necessary
• Properly manage patient disputes by obtaining all pertinent information, noting the dispute on the account, and escalating to a supervisor as necessary
• Assist in making outbound calls when required
• Perform other activities and responsibilities as assigned

Requirements

• High school diploma
• Minimum one year’s experience in collections/self-pay in healthcare: working with patients
• Minimum one year’s experience in customer service in healthcare

Qualifications (Preferred)

• Minimum one year’s experience in Cerner

Pay

Annual salary range: $16.00 – $19.00 per hour, depending on experience and qualifications.

Eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term and Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan