Patient Coordinator - Nursing

Responsibilities

• Schedule nurses to provide home infusion therapy.
• Greet and assist patients, doctors, or nurses over the phone in a friendly and professional manner.
• Answer calls, text messages, and emails related to Prosper Infusion and triage appropriately to the correct department or take comprehensive message to allow staff to call back.
• Documents questions and notes in medical records based on communication.
• Identify and manage orders needing attention and communicate timely and effectively to other Prosper Infusion staff.
• Attend and participate in all staff meetings, patient care meetings, in-service education, or on-going educational training with demonstration of competency specific to the pharmacy.
• Responsible for knowing and adhering to company policies and procedures governing infusion therapy.

Skills and Abilities

• Meet any continuing education requirements of the company’s clinical program, as defined within the company’s policies and procedures.
• Ability to stay abreast of developments in the field of home infusion therapy.
• Ability to handle challenging situations in a professional and proficient manner utilizing available resources and critical thinking skills.
• Ability to learn quickly, solve problems, and make decisions that promote a positive impact on patient care.
• Demonstrate excellent verbal, presentation, and written communication skills.
• Demonstrate proficiency in the use of MS Office software, which includes Excel, Word and Outlook.

Qualifications

• A high school diploma or equivalent.
• An associates or bachelors degree preferred, not required.
• Excellence verbal and written communication skills.
• Top notch customer service.
• Must understand computer technology.
• Previous experience at a specialty pharmacy preferred.
• One-year experience in a retail pharmacy or specialty pharmacy preferred.